Contact Us | Jack Bets Editorial Guide 2026
Have a question, a correction or a tip about Jack Bets? Write to us. We read every message and sort it by topic so the right person answers. This guide runs online only, so there is no office to visit. Email is the fastest route.
For editorial requests, brand outreach or licensing questions, click below to reveal the address.
Office hours and reply window
We work online, so we do not publish a street address and we do not take walk-in visits. Our team answers messages Monday to Friday, 9:00 to 17:00 Eastern Time. Messages sent at weekends or on US public holidays wait until the next working day. Expect a first reply within two business days. Complex requests, such as a data correction that needs fact-checking, can take up to five. If you have not heard back after five business days, send a short follow-up with your original subject line so we can find it quickly.
Editorial
Use this channel for corrections, clarifications and questions about how we research and rank. If you spot an outdated bonus term, a wrong payment detail or a broken explanation in a Jack Bets guide, tell us. Include the page title, the exact line you question and a source we can check, such as the operator's own published terms. We verify every claim before we change anything. We do not trade rankings for payment, and we will not edit copy on request alone. We will update a page quickly once we confirm a factual error. We cannot give personal betting advice or recommend how much to stake.
Casino brands and PR
Operators and agencies, this is your route. Send a short pitch with your licence details, the regulator by name, supported US states, accepted payment methods and full bonus terms, including wagering requirements and expiry dates. Add a named contact for follow-up. We review brands on the same criteria as everyone else, and a submission does not guarantee a listing or a positive score. We label any commercial relationship clearly on the page. We do not accept offers that ask us to hide terms, overstate bonuses or target people who may be at risk from gambling.
Reader tips
Readers often spot things first. If you have a payout delay, a bonus that did not match its terms, a support experience worth flagging or a safer-play suggestion, send it. Be specific: the date, the operator, what the terms said and what happened. Screenshots help, but remove personal data first. We cannot resolve disputes between you and an operator, and we will not publish your name without your consent. If gambling is causing you stress or financial strain, contact the National Problem Gambling Helpline at 1-800-GAMBLER. Help is free and confidential. Gambling is for adults of legal age only.
Quick FAQ
Do you have a phone line? No. Contact is by email and the form in the page layout. Can you help me get a refund or win back from a casino? No, we are a guide, not a party to your account. Raise it with the operator's support, then its licensing regulator. Do you answer questions about Jack Vegas or Las Vegas Jacks? Yes, if it concerns what we publish about them. Will you share my details? Never without your permission. How do I report an outdated bonus? Use the editorial channel and quote the page and the line.